Contact the Burn Team
We're here to help you get the most out of your personal food experiments. Whether you have a question about app features, encountered a bug, or want to suggest a new challenge, reach out to us.
Direct Channels
✉️ Customer Support
For account help, subscription questions, or bug reports:
support@burnexp.comTypical response time: under 24 hours
💡 Feedback & Suggestions
Have an idea for a 14-day challenge or lifestyle tracker?
Suggest a feature →Common Support Questions
How do I restore my subscription or in-app purchase?
Open Burn on your device, navigate to Settings (gear icon in profile), and tap Restore Purchases. Ensure you are signed in with the same Apple ID or Google Play account used during purchase.
How do I cancel a subscription?
Subscriptions are managed directly by your platform store. On iOS, visit your iPhone Settings → Apple ID → Subscriptions → Burn. On Android, open the Google Play Store → Profile → Payments & Subscriptions → Burn.
How do I export my food and symptom log data?
In the Burn app, go to Settings → Data Export → Export as CSV. You can also use our free printable/spreadsheet templates available on the site.
How do I report a security or privacy concern?
Please email our privacy team directly at support@burnexp.com with "Privacy/Security" in the subject line.